Terms and Conditions
Sale Of Products
All prices include GST and are in Australian dollars. Shipping is calculated in your shopping cart. Images are for example only. All prices are subject to change without notice. If there is any discrepancy between the prices shown here and those shown in our stores, the price shown here is the correct price for ordering products through our online store.
Orders will be processed and shipped via E-Parcel. Delivery time depends on order destination. For delivery to more remote or rural areas, please allow 7-10 days.
An express post option is available for purchase during the ordering process for a charge.
Our shipping arrangements cover all places within Australia only. We do not ship outside Australia.
Hot Weather ProtectionTo ensure that your chocolate arrives at their destination in the best possible condition, Nutworks may delay the delivery of chocolates for one or two days if the weather is extremely hot on the day the chocolates are order. Also we do not send chocolate products on a Friday so that products do not sit in a depot over the weekend. If deliveries are time-dependent, we have developed a “keep cool” pack, which consists of a foam box and ice block in a protective bag. This is usually sufficient to protect the order from heat for the duration of the delivery and is available for purchase during the ordering process for a charge. We recommend in the hotter months that this “keep cool” pack be used to prevent your chocolate from melting. If we experience severely hot weather and consider it more prudent to delay the order, in addition to using the “keep cool” pack, we will make every effort to contact our customers using their supplied contact details.
Customer Service PolicyCustomers will be advised within 2 working days if goods ordered are not available or delayed in processed.
ReturnsGoods will be accepted as returned in the case of:
- Where quality of goods is unacceptable.